STORE POLICIES

Shipping 

Please allow 1-7 business days for order processing. May be extended during large sales and launches.  

Business hours are Mon-Fri 9 AM - 5 PM EST.

Closed on all major holidays. 

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CONTACT: contact@ayadeyoni.com 

Mon-Friday 9am-5pm est, closed on all major holidays. Please allow 24-48 hr email response time. 

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Processing and Shipping does not include federal holidays observed by UPS and/or weekends. 

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IF ORDER IS RETURNED BY UPS/USPS DUE TO ERROR OF BUYER, YOU ARE RESPONSIBLE FOR RE-SHIPPING FEES.

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AYA'DE IS NOT RESPONSIBLE  FOR DAMAGED, LOST, STOLEN  PRODUCTS, OR DELAYS DUE TO UPS PLEASE CONTACT UPS/USPS*once we have shipped and it has left our facility UPS is responsible for correct delivery*

IF YOU HAVE ANY ISSUES OR QUESTIONS PLEASE EMAIL

US: Contact@ayadeyoni.com
CUSTOMER SERVICE HOURS 9AM- 5PM EST. MONDAY-FRIDAY 

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FAQs

Q: When will my order be shipped?

A: Processing time is 1-7 business days, once order has been fulfilled, shipping through UPS will occur after processing time. Time may be extended during sales and new releases. 

Q: What if my order is damaged, lost or stolen during shipment?

A: Orders placed via UPS are insured. Notify carrier if you have any issues once order is route UPS: 1-800-742-5877. Once we ship your products your postal service is responsible for delivery. 

Q: Where is my tracking number?

A: If you haven’t received a tracking number after the processing time has passed, please contact us via email at contact@ayadeyoni.com

Q: Am I able to steam while pregnant?

A: No some herbs induce cramps or menses. You may steam post partum after bleeding has stopped.

Q: Does yoni steam cure STDs?

A: No please see your MD 

Q: How do I know if I’m allergic to a product?

A: We recommend doing a patch test, behind the ear or near neckline. Allergens occur quickly, itching, hives, swelling are noticeable as soon as 5min-1hour  after contact. If you notice you are allergic, discontinue use of product. If you notice severe reactions, ie bleeding, excessive burning, swelling, etc. seek medical attention immediately.

Q: What is the shelf life of your products?

A: See individual product pages.

Q: I accidentally put the wrong address on my order, how do i receive my products?

A: Aya’de Yoni is not responsible for packages sent to the wrong address. If you place an order using the wrong address and it already shipped, we cannot change it. If your order is shipped back to us you will be responsible for reshipping costs. Please make sure the address you use is complete and correct before placing your order.

Q: Do you take orders over the phone, through social media, or cash app?

A: We do not take orders over the phone, social media, or cash app. Orders can be placed through our website ayadeyoni.com

Q: Am i able to pick up products, once I’ve ordered?

A: We do not have a store front location at this moment, so all products must be shipped.

Q: Do you ship internationally?

A: Yes, we do ship internationally. International orders are subject to duty tax. Cost of shipping will be calculated at checkout and the amount paid covers shipping exclusively. 

Q: Do you offer refunds or exchanges?

A: We do not offer refunds. All sales are final. Once your order is placed there can not be any changes made. Please be sure to verify your order as well as the address before submitting. We only exchange items that are defective. Please email contact@ayadeyoni.com with name, order number, and pictures of defective items.

Aya’de Yoni is a plant based skincare and body care company. Our products are not drugs at all. We make no claims in diagnosing, treating, curing disease. 

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